Welcome to VastTrips
The following terms and conditions outline
the rules and regulations that govern the use of VastTrips website.
Updated on December 6, 2021.
VastTrips Limited is located in Kingston Jamaica. Our mailing
Unit 19, 34 Lady Musgrave Road, Kingston 5, Jamaica.
By accessing this website, we assume you
accept these terms and conditions in full. Do not continue to use VastTrips's
website if you do not accept all the terms and conditions stated on this page.
The purpose of this website is to connect
travelers with rental property owners/managers, tour operators, taxi service
companies and event organizers. The VastTrips website facilitates bookings
for services offered by the following listing managers: vacation
rentals, tours, airport transfers and events. This also includes and is not
limited to, determining the availability as well as making genuine personal
booking inquiries and payments. The use of this website for any other purpose
than what is outlined is strictly prohibited.
This website is offered to you upon your
acceptance of these terms and conditions (collectively, the
"Agreement"). When you access any aspect of this website you are bounded by the Agreement. It is
recommended that you read all the terms and conditions. If you do not agree
with any of the terms, then you should not use this website. We reserve all
right to modify these conditions without prior notice for any reason at any
time. The most recent Terms and Agreement will prevail in resolving any conflicts.
It is advised that you return to this page periodically to see the updates.
Updated terms are also displayed once logged in.
SUMMARY OF AGREEMENT
1) VastTrips assist travelers/guests in
finding vacation rentals, tours, airport transfer services and events. It is to
be noted that we are not a travel agency, nor do we own any of the listings.
The listings belong solely to the owners/managers - worldwide. All aspects of
the transaction will be handled by the Listing Managers except for payments, alterations and cancellations.
2) As a Listing Manager/Host, by accepting -these terms and conditions, you
are obligated to provide accurate information about your listings, as well as
granting VastTrips the right to publish
and use any information relating to the listing/s provided.
The following terminology applies to the
Terms and Conditions, Privacy Statement and Disclaimer Notice and not limited
to all Agreements.
“Client”, “Customer”, “You”, “Your”, “Guest” and “Traveler”
refers to you, the person accessing this website and accepting the Company’s
terms and conditions.
Manager” and “Host” refers to
you, the property owner, service operator for tours and airport transfers,
marketer and event organizer listing on this website and accepting the
Company’s terms and conditions.
Company”, “The Website” “Ourselves”, “We”, “Our” and “Us”, refers to our Company namely
“Parties”, or “Us”, refers to both the Client and the Company, or either the
Client or ourselves. All terms refer to the offer, acceptance and consideration
of payment necessary to undertake the process of our assistance to the Client
in the most appropriate manner in accordance with and subject to, prevailing
law of Jamaica. Any use of the above terminology or other words in the
singular, plural, capitalization and/or he/she or they, are taken as interchangeable
and therefore as referring to same.
IS A VENUE AND WE ARE NOT A PARTY TO ANY TRANSACTIONS
We do not manage or own any of the listed
services and properties. This website is solely for the purpose of booking
vacation rentals, tour services, airport transfers and events provided by the
Listing Managers. All users should carefully read the information listed by the
Listing Managers before making a reservation.
We do not take responsibility for the
communications between the Guest and the Host. All aspects of the listing will
be handled by the Host. This means that the accuracy of the listing, price as
well as the quality is determined by the Host.
Several Listings may require approval from
VastTrips before it can be viewed by potential customers. These listings
include Airport Transfers, Activities and Events.
Once approval is given, the Listing
Manager will have access to adjust the listing. This review process ensures
that all required documentations are submitted.
Please note that we assume no liability
for legal compliance pertaining to listings on VastTrips. We are legally
obligated to provide information about your listing in cases of governmental
If you choose to use the VastTrips Website
or Collective Content, you do so voluntarily and at your sole risk. The
VastTrips Website and Collective Content is provided “as is”, without warranty
of any kind, either express or implied.
You agree that some Activities, Events or
other Host Services (Airport Transfers) may carry inherent risk, and by
participating in such services, you choose to assume those risks
You assume full responsibility for the
choices you make before, during and after your decision to book a listing. If
you are bringing a minor as an additional guest, you are solely responsible for
the supervision of that minor throughout the duration of the trip/service and
to the maximum extent permitted by law, you agree to release and hold harmless
VastTrips from all liabilities and claims that arise in any way from any
injury, death, loss or harm that occurs to that minor during your trip/stay.
You shall indemnify and hold
the Company (and its subsidiaries, affiliates,
officers, agents or any other partners and employees) harmless from any and all claims, damages, losses, liabilities, cost
and expenses (including and not limited to attorney’s fees) incurred by
VastTrips as a result of: (i) any claim, (ii) judgment, or (iii) resolution
against VastTrips related to or arising from (a) any photographs,
illustrations, audio or video clips, text, data or any other information,
content display or material (whether, graphic, sound, or otherwise improperly
used while arising from a stay at an Accommodation, participation in an
Activity, Event or any other Services) provided on VastTrips website or a claim
that the Company’s use of the Customer Content breaches the intellectual
property rights of a third party.
You acknowledge and agree that, to the
maximum extent permitted by law, the entire risk arising out of your access to
and use of the VastTrips Platform and Collective Content, your publishing or
booking of any Listing via the VastTrips Platform, your stay at any
Accommodation, participation in any Activity or Event or use of any other Host
Service or any other interaction you have with other Members whether in person
or online remains with you.
Neither VastTrips nor any other party
involved in creating, producing, or delivering the VastTrips Website or
Collective Content will be liable for any incidental, special, exemplary or
consequential damages, including loss of profits, data,of goodwill, service
interruption, computer damage, system failure or the cost of substitute
products or services, for any damages
for personal or bodily injury or emotional distress arising out of or in
connection with (i) these Terms, (ii) from the use of or inability to use the
VastTrips Platform or Collective Content, (iii) from any communications,
interactions or meetings with other Members or other persons with whom you
communicate, interact or meet with as a result of your use of the VastTrips
Platform, or (iv) from your publishing or booking of a Listing, including the
provision or use of a Listing’s Host Services, whether based on warranty, contract,
tort (including negligence), product liability or any other legal theory, and
whether or not VastTrips has been informed of the possibility of such damage,
even if a limited remedy set forth herein is found to have failed of its
OF THE WEBSITE
As a condition of your use of this
Website, you warrant that (i) you are at least 18 years of age; (ii) you
possess the legal authority to create a binding legal obligation; (iii) you
use this Website to make legitimate reservations for you or for another person
for whom you are legally authorized to act; (v) you will inform such other
persons about the terms that apply to the reservations you have made on their
behalf, including all Host rules and restrictions applicable thereto; (vi) all
information supplied by you on this Website is true, accurate, current and
complete, and (vii) if you have a VastTrips account, you will safeguard your
account information and will supervise and be completely responsible for any
use of your account by you and anyone other than you. We retain the right at
our sole discretion to deny access to anyone to this Website and the services
we offer, at any time and for any reason, including, but not limited to, for
Subject to your compliance with this Terms
of Use, VastTrips grants to you a limited license to access and use this
Website as described herein. VastTrips or its licensors or content providers
retain full and complete title to the Content available on the Website,
including all associated intellectual property rights, and provide this Content
to you under a license that is revocable at any time in VastTrips’s sole
discretion. You are solely responsible for compliance with any and all
applicable laws, rules, regulations and local ordinances, including without
limitation, necessary permits (collectively, “Regulations”) that may apply to
your use of the Content or the Website, and VastTrips strictly prohibits any use
of the Content or the Website that is non-compliant or in violation of these
other use of the Content (unless you own or have rights to the Content) or the
Website for purposes competitive to VastTrips or for the benefit of another
vendor or any third party (except as expressly permitted by the Website); (ii)
any caching, unauthorized linking to the Website or the framing of any Content
available on the Website; (iii) any modification, distribution, transmission,
performance, broadcast, publication, uploading, licensing, reverse engineering,
transfer or sale of, or the creation of derivative works from, any Content,
products or services obtained from the Website that you do not have a right to
make available (such as the intellectual property of another party); (iv) any
uploading, posting or transmitting of any material that contains software
viruses or any other computer code, files or programs designed to interrupt,
destroy or limit the functionality of any computer; (v) using any hardware or
software intended to surreptitiously intercept or otherwise obtain any
information (such as system data or personal information) from the Website
(including, but not limited to the use of any “scraping” or other data mining
techniques, robots or similar data gathering and extraction tools); or (vi) any
action that imposes or may impose (in VastTrips’s sole discretion) an
unreasonable or disproportionately large load on VastTrips’s infrastructure, or
damage or interfere with the proper working of our infrastructure. VastTrips
uses Google Maps Geocoding API. By using the Website, you agree to be bound by
Google’s Terms of Service located at:
You are responsible for obtaining access
to the Website, and that access may involve third-party fees (such as Internet
service provider or airtime charges). In addition, you must provide and are
responsible for all equipment necessary to access the Website. You may not
bypass any measures that have been implemented to prevent or restrict access to
this Website. Any unauthorized access to the Website by you (including any such
access or use that involves in any way an account you may establish on the
Website or any device you may use to access the Website) shall terminate the
permission or license granted to you by VastTrips. VastTrips reserves the right
to refuse or cancel any registration for this Website, remove any person from
the Website and prohibit any person from using the Website for any reason
whatsoever, and to limit or terminate your access to or use of the Website at
any time without notice. VastTrips neither warrants nor represents that your
use of the Content available on this Website will not infringe rights of third
parties not affiliated with VastTrips. Termination of your access or use will
not waive or affect any other right or relief to which VastTrips may be
entitled, at law or in equity.
VastTrips may, in its sole discretion,
choose to not process or to cancel your order in certain circumstances. This
may occur, for example, when the product or service you wish to purchase is out
of stock or has been mispriced, we suspect the request is fraudulent, or in
other circumstances VastTrips deems appropriate in its sole discretion.
VastTrips also reserves the right, in its sole discretion, to take steps to
verify your identity to process your order. VastTrips will either not charge
you or refund the charges for orders that we do not process or cancel.
Any creative or original materials or any
other creative suggestions, text, software, music, sound, photographs,
graphics, videos, messages, ideas, notes, drawings, concepts, marketing plans
or other information that any user, whether individual or Vendor, submits to us
by electronic mail or otherwise, will be treated in accordance with these Terms
cookies to enable us to retrieve user details for each visit. Cookies are used
in some areas of our site to enable the functionality of this area and ease of
use for those people visiting.
Unless otherwise stated, VastTrips and/or
it’s licensors own the intellectual property rights for all material on
VastTrips. All intellectual property rights are reserved. You may view and/or
print pages from https://www.vasttrips.com for your own personal use subject to
restrictions set in these terms and conditions.
You must not:
The following organizations may link to our Website without prior written approval:
The trademarks, logos, and service marks
(collectively the “Trademarks”) displayed on this Website are registered and
unregistered trademarks of VastTrips and others. Nothing contained on this
Website should be construed as granting, by implication, estoppel, or
otherwise, any license or right to use any Trademark displayed on this Website
without the written permission of VastTrips or such third party that may own the
Trademarks displayed on this Website. Your misuse of the Trademarks displayed
on this Website, or any other Content on this Website, except as provided
herein, is strictly prohibited.
The license to use the Website only
extends to the uses expressly described herein. The content and information on
this Website (including, but not limited to, price and availability of vacation
rental properties and travel services), as well as the infrastructure used to
provide such content and information, is proprietary to us or our suppliers and
providers. You agree not to otherwise modify, copy, distribute, transmit,
display, perform, reproduce, publish, license, create derivative works from,
transfer, or sell or re-sell any information, software, products, or services
obtained from or through this Website. Additionally, you agree not to:
(i) Copy, modify, reproduce, transfer,
sell or resell any information products or services from this website;
(ii) Use this website to conduct
fraudulent activities such as fake reservations.
(iii) Manage content of this website using
any online robots or software unless given written permission.
(vii) Posting false, inaccurate or
misleading feedback, ratings and reviews that may degrade the quality of the
(ix) post or transmit any false,
inaccurate, misleading, unlawful, threatening, libelous, defamatory, obscene,
indecent, inflammatory, pornographic or profane material or any material that
could constitute or encourage conduct that would be considered a criminal
offense, give rise to civil liability, or otherwise violate any law; or for any
other purpose that is unlawful or prohibited by this Agreement.
VastTrips provide promotional emails. If
you do not want to receive these types of emails, please click the opt out
option. We also protect your account information. Only general information
about account holders will be displayed by our website.
VastTrips has adopted a policy of
terminating, in appropriate circumstances and at VastTrips' sole discretion,
subscribers or account holders who are deemed to be repeat infringers.
VastTrips may also at its sole discretion limit access to the Website and/or
terminate the accounts of any users who infringe any intellectual property
rights of others, whether or not there is any repeat infringement. If you
believe that an account holder or subscriber is a repeat infringer, please
provide information sufficient for us to verify that the account holder or
subscriber is a repeat infringer when filing your notice.
OF THESE TERMS AND CONDITIONS
VastTrips reserves the right to change the
terms, conditions, and notices under which this Web site is offered.
ON THE WEBSITE
Registration requires you to (1) indicate
identification details, and (3) submit any other form of authentication
required as part of the registration process, in VastTrips’s sole discretion.
You agree to accept responsibility for all activities that occur under your
account or password. You are responsible for maintaining the confidentiality of
your account and password, and for restricting access to your account. You will
notify VastTrips immediately of any unauthorized use of your VastTrips account
or the Website known to you, whether by you or a third party. You may cancel
your VastTrips account at any time by contacting VastTrips customer support. VastTrips
may terminate your account and refuse any and all current or future use of the
Website or other services, or any portion thereof, (i) in order to comply with
applicable Regulations, (ii) if you provide any information that VastTrips
determines, in its sole discretion, to be untrue, inaccurate, not current or
incomplete (or if the information becomes untrue, inaccurate, not current or
incomplete), (iii) if VastTrips determines, in its sole discretion, that you
are using your VastTrips account in a manner not permitted by these Terms of
Use, or (4) in other circumstances, as VastTrips deems appropriate in its sole
You will be required to set a password in
connection with your use of this Website. You will be responsible to maintain
the confidentiality of your password and account and will be solely responsible
for all activities that occur under your password and account. If you have any
reason to believe or become aware of any loss, theft or unauthorized use of
your login credentials, you are required to notify VastTrips immediately.
VastTrips may assume that any communications we receive from your email or
other address, or communications that are associated with your login
credentials or your account on this Website, have been made by you unless we
are notified otherwise.
agreement and understanding between you and VastTrips with respect to your use
of the Website and supersede all prior or contemporaneous communications and
proposals, whether oral or written, between the parties with respect to such
subject matter. You may be subject to additional terms and conditions that are
applicable to certain parts of the Website. If any portions of these Terms of
Use are held to be unenforceable, the unenforceable portion shall be construed
in accordance with applicable law to the greatest extent possible and the
remainder of the provisions shall remain in full force and effect. Any cause of
action you may have with respect to your use of this website must be commenced
within one (1) year after the claim or cause of action arises or such claim or
in accordance with the laws of the State of New York, United States of America,
without regard to its conflicts of law provisions. The failure of VastTrips to
waive VastTrips’ right to act with respect to subsequent or similar breaches.
VastTrips does not guarantee it will take action against all breaches of these
written consent of VastTrips, which may be withheld at VastTrips’ sole
discretion. Any attempted assignment that does not comply with these Terms of
or in part, to any third party in its sole discretion.
When you use the Website or send emails to
VastTrips, you are communicating with VastTrips electronically. You consent to
receive electronically any communications related to your use of this Website.
VastTrips will communicate with you by email or by posting notices on this
Website. You agree that all agreements, notices, disclosures and other
communications that are provided to you electronically satisfy any legal
requirement that such communications be in writing. All notices from VastTrips
intended for receipt shall be deemed delivered and effective when sent to the
email address you provide on the Website.
AND HOST REVIEWS
Only customers who have stayed at a
Property or done a Tour, Event or Airport Transfer will be allowed to leave a
comment, review or rate on their trip(s).
All guest reviews (including submitted rating during
your stay) will be uploaded onto the relevant
Host’s page. This will be uploaded for the sole purpose of informing (future)
customers of your opinion of the service (level) and quality of the Host and
(b) (wholly or partly) used and placed by VastTrips at its sole discretion
(e.g. for marketing, promotion, or improvement of our service) on our Platform
or such social media platforms, newsletters, special promotions, apps, or other
channels owned, hosted, used, or controlled by VastTrips and our business
partners. In reference to relevance, reviews can only be submitted within a
certain time frame which is twenty-eight (28) days following a stay.
The default ranking of the reviews is by
date of submission qualified to a few additional criteria (such as reviews with
comments). We reserve all rights to adjust, refuse, or remove reviews at our
sole discretion if it violates our review policy. VastTrips does not
compensate or otherwise reward a customer for completing a review, this is
solely voluntary. The guest review form should be regarded as a survey and does
not include any (further commercial) offers, invitations, or incentives
whatsoever. VastTrips undertakes to use its best efforts to monitor and remove
reviews that include obscenities or the mention of an individual’s name or
reference to stolen goods.
VastTrips will not accept reviews which include:
VastTrips is entitled to terminate its
relationship for whatever reason (including in the event of breach of contract
or (filing for) bankruptcy) with due compliance of the relevant notice period
as agreed between all parties.
Prices offered by all Hosts (Property,
Events, Activity and Transport) on VastTrips Platform are vastly competitive.
All prices vary based on Hosts and are displayed (including sales tax and all
other taxes) on our Platform, these prices are subjected to change based on
taxation laws and regulations.
All fees otherwise indicated differently,
will be displayed on our Platform and will also be indicated in your
email/ticket confirmation. It is VastTrips’ aim to ensure that all special or crossed-out rates
(Crossed-out rates indicate a discount of some sort for a particular day or for
selected dates) are displayed on our Platform, it is very important to note,
that these rates may or may not carry different restrictions and conditions
(eg: no cancelations or no refunds etc). VastTrips recommend that before
booking is done on our Platform, you check the relevant product, services,
reservations and conditions thoroughly prior to making any bookings on our
Hosts are charged Service Fees and payout fees.
Service Fees are charged per booking as a percentage and usually ranges from 0
- 2.5%. Payout fees are charged per payout and range from $4 - 8 USD per
Guests are charged Booking Fees for each listing that
they book on the VastTrips platform. These fees range from 6 - 9.9%.
Listing prices and concessionary rates are
specified by the Listing Manager. The Listing Manager reserves the right to
change prices and rates displayed on the Website. The booking price will be the
price or rate of the ticket displayed at the time of checkout. All counter
offers should be directed to the Listing Manager using the website’s messaging
tool. The Listing Manager will determine whether to accept or decline a counteroffer
at their sole discretion.
A valid credit card is required in order
to process bookings on our website. Some bookings can be processed without
payment. These are considered as Booking
Requests and require approval from the Host. Your credit card is
charged once the host accepts the reservation.
Trips can be
submitted with and without payment for Property Listings and Airport Transfer
Listings. Alter Trip requests made by the guest that quality for instant
booking will process your credit card immediately. The requests that do not
qualify will be sent as an alteration request for the host to approve.
A valid government ID is required for some
listings on our website. This is an option configured by the host for each
listing. All hosts are required to upload a government ID for verification.
Customers are given 1 month to upload new Government Issued IDs once their previously uploaded ID has expired. A notification will be sent to indicate that your ID is about to expire or has expired. One month after the expiration date, the customers and hosts will no longer be able to process a booking on the website. However, you will be given access to basic features such as send messages and view reservations.
Verified listings are identified by a green badge on the website. The following information is required in order for a listing to be verified:
A listing submitted for verification will be confirmed within 14 business days. Listings verification requests can be submitted on the listings page as long as the listing has no outstanding requirements.
VastTrips facilitates the communication
between Hosts and Guests using the messaging feature. This feature allows the
user to see when persons are online and when recipients have read messages. The
listing page also indicates when Hosts are online and displays how long since
their most recent activity within 24 hours.
Notifications are sent to both hosts and guests. These range from inquiries to booking confirmation emails.
Booking charges are Non-Refundable. All
other refunds are issued under the following cases:
A guest can cancel any booking up to 2
days prior to the booking date. The cancellation policy will dictate if the
guest will be refunded.
Guests will receive a refund minus booking
fees/charges if they cancel any booking up to 24 hours after making the booking
and the cancellation is more than 7 days before the start date of the booking.
Guest cancellations will incur a charge for guest cancellations if no booking
fee was applied to the booking.
Guests will receive a full refund (minus
booking fee) if they cancel at least 1 week before the start of their
Guests will receive a 50% refund if they
cancel at least 30 days prior to the start of their reservation. Guests will
receive a 25% refund if they cancel at least 14 days prior to the start of
Guests will receive a 50% refund if they
cancel at least 30 days prior to the start of their reservation.
Guests will receive a 50% refund if they
cancel at least 60 days prior to the start of their reservation. Guests will
receive a 25% refund if they cancel at least 30 days prior to the start of
No refunds will be given for bookings
cancelled by guests.
bookings cancelled by the host
Guests will receive a full refund once the
property booking is cancelled by the host. This overrides any of the
cancellation policies stated above. Hosts will be charged a cancellation fee
which is 5% of the booking total.
violating terms of service
Guests will receive a 100% refund if the
violation was found to be done by the Host. Guests will receive a refund minus
booking charges if the violation is found to be done by the guest (This
excludes fraudulent cases, otherwise a 100% refund will be processed back to
the card used for the booking).
VastTrips allows guest users to filter their
search by several criteria including the destination desired and the
affordability. This reduces the time and hassle of finding the perfect listing
for you. Hosts may also submit new offers based on listings that are within the
guest user’s search area. The guest user may
choose to accept or decline any offer made by the host.
The Guest user can create a Travel Request. A
Travel Request will remain open until one of the following conditions are met:
If the guest accepts the Travel Offer, it will
be automatically closed, and the guest will now be able to book the listing
that was chosen.
A Host can cancel an offer if it has not been booked by a guest. The offer expiry date is set by the Host. An offer will remain open until the offer date has expired.
VastTrips reserves the right to cancel any Travel Request or Offer that falls in the following categories:
In reference to damages to property, the
Company’s claim policy allows for all Hosts to claim a part of or in entirety
the security deposit for a listing, in the event of any damages done to the
property. All Hosts will be given a three (3) day grace period after booking
has ended to initiate such claim, upon the fourth day, if no such claim is
brought forth, then the guest will be refunded the full security deposit. Any
claim that is submitted to VastTrips, will be acted upon accordingly. The guest
will be notified of such claim and will have the right to review and contest such claim.
Once a claim is being contested, the
VastTrips Support team will intervene and a thorough investigation will be done
based on such claim. It will take the Support team, three (3) to five (5)
business days to action a claim. Once a claim is being contested, the final decision
will lie with the Support Team. All final decisions will be based on actual evidence provided to the Support
Contested claims will be declined based on
the following reasons:
Claims can be contested at any time once it is within a reasonable
time frame. All claims will expire within 14 days after it has been created. If
for any reason a case isn’t resolved or contested before the claim expiration
date, it will be closed automatically and the Guest will be refunded the entire
Security Deposit. Hosts will not be able to re-open this case once it is
VastTrips takes all claims seriously and
once a claim is being contested by a Guest, the Host will have three (3) days
to provide a response.
Only after the Host and the Guest comes to
an agreement and acceptance of the claim, then will the relevant payments be
made. Payments will be made within two (2) business days.
If for any such reason, either party may have a claim dispute, please
do not hesitate to contact VastTrips by sending an email to firstname.lastname@example.org.
VastTrips Payment Protection Policy (the
“Policy”) to all our Guests covers all bookings that are listed on the
Company’s website with the payment protection badge. All Payment Protection expires at 12
midnight local time on the exact day the booking started, no Payment Protection will apply to any claims made after
said day. Any claims that are invalid under the Payment Protection Policy will
be assessed by VastTrips Resolution Unit. VastTrips reserves all right to
update the Payment Protection Policy at any given time. Any updates done to
said policy will be displayed as a popup once the user accesses our website.
Once the said policy is revised, all guests are asked to accept the new terms
and conditions in order to be eligible for any claims covered under the policy.
The requirements for reimbursement under
this policy are defined below:
Limit” or maximum reimbursement under this Policy is the lower of:
You are not eligible for reimbursement
under the Policy if you opened a case with PayPal in relation to dispute
resolution or compensation for the booking, or you have requested a chargeback
from your credit card company. If we have disbursed the payment to the Host
before you made a claim, then you will not qualify for Payment Protection.
We will reimburse you for your losses up
to the Coverage Limit, provided that you meet the claim requirements described
above, and one or more of the following “Covered Circumstances” applies:
The meaning of “Material Differences or Defects” shall be determined at our sole
discretion and, among other exceptions; it shall not cover cleanliness of the
Property; minor differences in the location of the Property advertised and the
actual location of the Property; the presence or availability of local
attractions; or maintenance issues with amenities or services.
We will not provide any reimbursement for
loss of funds due to circumstances that are not included in the Covered
Circumstances. We will not cover losses in any of the following circumstances
(which is not an exhaustive list):
Inform VastTrips of the problem no later
than the first day of your rental period by telephone or email
If the issue is due to fraudulent
activity, you must obtain a police crime reference number/case number in
relation to such issue and email it with the request.
We shall complete the reimbursement claim
process in a reasonable time frame (generally within four weeks) and will keep
you informed of any decisions or additional documentation required to process
At our sole discretion, we shall make all
decisions regarding claim and documentation requirements and eligibility under
the Policy. Our decisions shall be final and binding on you.
As COVID-19 continues, we
are playing our part by encouraging our hosts to provide a safe sanctuary for
all guests during this difficult time.
Guests will be given a 100%
refund under the following circumstances as a result of the Corona virus:
SOCIAL LOGIN AND DATA SECURITY
Your data security and privacy are very important to us. In agreement with the data security laws, we allow users to remove/unlink their social media login as a means to access our services. In order to unlink your account, please visit the following URL, vasttrips.com/account/managesociallink.
If you have any questions or comments